FREE SHIPPING & RETURNS ACCROSS UK
Website & Products
AS A DIRECT-TO-CONSUMER BRAND, THE ONLY PLACE WHERE YOU CAN BUY OUR PRODUCTS IS ON OUR WEBSITE. WE SKIP INTERMEDIARIES SO WE CAN INVEST IN HIGHER-QUALITY MATERIALS, CRAFTSMANSHIP AND SERVICE INSTEAD OF PAYING HIGH COMMISSIONS TO RETAILERS. YOU WILL NEVER FIND OUR COLLECTION AVAILABLE AT OTHER RETAILERS OR STOCKISTS. WE OFFER A HASSLE-FREE SHOPPING EXPERIENCE, WITH FREE DELIVERY, RETURNS AND SIZE EXCHANGES WORLDWIDE.
WE ARE PROUD TO OFFER PRODUCTS WHICH ARE TRULY AND COMPLETELY ‘MADE IN MAURITIUS’. EVERY PIECE OF KNITWEAR AT PURO CASHMERE IS A LABOR OF LOVE. OUR ARTISANS, WITH SKILLS PASSED DOWN THROUGH GENERATIONS, METICULOUSLY CRAFT EACH GARMENT TO PERFECTION. THEIR HANDS WORK MAGIC, TRANSFORMING THE FINEST MATERIALS INTO TIMELESS PIECES THAT SPEAK TO THE SOUL. THIS DEDICATION ENSURES THAT EVERY SWEATER, SCARF, AND SHAWL NOT ONLY LOOKS BEAUTIFUL BUT FEELS LIKE A WARM EMBRACE.
ON EACH PRODUCT PAGE YOU CAN FIND OUR SIZE AND FIT GUIDE TO HELP YOU FIND THE BEST OPTION. SIZE CHARTS REFER TO THE ACTUAL DIMENSIONS OF THE GARMENT.
IF YOU ALREADY OWN A PURO CASHMERE PRODUCT YOU SHOULD SELECT THE SAME SIZE. SIZING IS ALIGNED ACROSS DIFFERENT PRODUCT CATEGORIES, SO CUSTOMERS USUALLY WEAR THE SAME SIZE IN
DIFFERENT ITEMS.
PLEASE BEAR IN MIND THAT THERE IS A TOLERANCE MARGIN OF 1-2% IN THE DIMENSION COMPARED TO THE SIZING TABLE. GIVEN THE ARTISANAL NATURE OF THE WORK, AND TECHNICAL PROPERTIES OF THE MATERIALS IT IS NOT POSSIBLE TO PRODUCE IDENTICAL ITEMS.
FOR ANY FURTHER QUESTIONS REGARDING YOUR SIZE AND FIT, PLEASE EMAIL US AT CARE@PUROCASHMERE.CO.UK
IF THE ITEM YOU WANT TO PURCHASE IS COMING BACK IN STOCK SOON, YOU’LL HAVE THE OPTION TO PRE-ORDER IT. PRE-ORDER TIME IS NORMALLY 2-3 WEEKS. ONCE THE ITEMS ARE BACK IN STOCK WE’LL SHIP THEM TO YOU IMMEDIATELY.
ALTERNATIVELY, YOU CAN ALWAYS SIGN UP FOR A BACK IN STOCK NOTIFICATION AND WE WILL INFORM YOU VIA EMAIL ONCE THE ITEM IS BACK IN STOCK.
WE TRY TO KEEP ALL ITEMS ALWAYS IN STOCK. HOWEVER, SOME ITEMS THAT ARE OUT OF STOCK MIGHT BE RESTOCKED ONLY WHEN THE SEASON OF THOSE ITEMS APPROACHES.
WE ARE GRADUALLY WORKING TO EXPAND OUR COLLECTION IN OUR AREAS OF EXPERTISE HOWEVER, WE DO NOT DISCLOSE SPECIFIC RELEASE DATES OF NEW DESIGNS. WE TEND TO ONLY ADD ONE TO TWO NEW DESIGNS EACH SEASON AND WE FOCUS ON MAKING A SMALL NUMBER OF PRODUCTS EXTREMELY WELL.
THE BEST WAY TO STAY UP TO DATE ON NEW PRODUCTS IS TO SIGN UP FOR OUR NEWSLETTER.
YOU CAN FIND MATERIAL-SPECIFIC INSTRUCTIONS IN OUR CARE GUIDE OR YOU CAN FIND SPECIFIC CARE INSTRUCTIONS IN EACH PRODUCT PAGE.
WE ACCEPT THE FOLLOWING FORMS OF PAYMENT: VISA, VISA DEBIT, MASTERCARD, MAESTRO, AMERICAN EXPRESS, APPLE PAY, PAYPAL, IDEAL AND SHOPPAY.
YOU CAN EITHER CHECKOUT AS A GUEST OR CREATE AN ACCOUNT. CREATING AN ACCOUNT WILL MAKE IT FASTER TO PLACE FUTURE ORDERS AND ALLOWS YOU TO REVIEW YOUR ORDER HISTORY AT ANY TIME.
Orders & Shipping
WE ACCEPT THE FOLLOWING FORMS OF PAYMENT: VISA, VISA DEBIT, MASTERCARD, MAESTRO, AMERICAN EXPRESS, APPLE PAY, PAYPAL, IDEAL AND SHOPPAY.
YOU CAN EITHER CHECKOUT AS A GUEST OR CREATE AN ACCOUNT. CREATING AN ACCOUNT WILL MAKE IT FASTER TO PLACE FUTURE ORDERS AND ALLOWS YOU TO REVIEW YOUR ORDER HISTORY AT ANY TIME.
IF YOU HAVEN’T RECEIVED YOUR ORDER CONFIRMATION EMAIL, YOUR ORDER MAY NOT HAVE GONE THROUGH SUCCESSFULLY OR YOU MIGHT HAVE SUBMITTED THE WRONG EMAIL ADDRESS.
PLEASE CHECK YOUR SPAM FOLDER HOWEVER, IF YOU STILL HAVE NOT RECEIVED IT, PLEASE EMAIL US AT CARE@PUROCASHMERE.CO.UK AND WE WILL LOOK INTO THIS FOR YOU.
AS SOON AS YOUR ORDER HAS BEEN DISPATCHED, YOU’LL RECEIVE A SHIPPING CONFIRMATION EMAIL FROM US WITH A TRACKING LINK TO TRACK YOUR ORDER.
IF YOU NEED TO MAKE ANY CHANGES TO YOUR ORDER, PLEASE LET US KNOW AS SOON AS POSSIBLE AT CARE@PUROCASHMERE.CO.UK AND WE’LL DO OUR BEST TO ACCOMMODATE YOUR REQUEST.
PLEASE NOTE, ONCE YOUR ORDER HAS BEEN DISPATCHED WE ARE UNABLE TO MAKE ANY CHANGES. WE CANNOT CHANGE THE BILLING ADDRESS AND WE CAN ONLY OFFER EXCHANGES FOR ITEMS OF THE SAME PRICE.
EMAIL CARE@PUROCASHMERE.CO.UK STATING YOUR ORDER NUMBER AND WHICH ITEMS YOU’D LIKE TO EXCHANGE/RETURN AND THE REASON. WE’LL SEND YOU A PRE-PAID DHL RETURNS LABEL
TOGETHER WITH THE INSTRUCTIONS FOR THE COLLECTION OR DROP-OFF. RETURNS AND EXCHANGES ARE PROCESSED WITHIN 2-3 WORKING DAYS FROM THE TIME WE RECEIVE THE PRODUCTS BACK.
ALL ORDERS TO US, UK, AND ALL COUNTRIES OUTSIDE OF THE EU ARE SHIPPED FROM THE UK AND SHOULD BE PLACED ON THE WEBSITE.
WE OFFER FREE EXPRESS DELIVERY ON ORDERS OVER GBP350. WE ALSO OFFER FREE RETURNS AND EXCHANGES WORLDWIDE, ONLINE AND HASSLE-FREE WITH PRE-PAID LABELS VIA DHL OR IN-STORE.
YOU CAN RETURN YOUR ITEMS FOR A FULL REFUND OR EXCHANGE WITHIN 15 DAYS FROM THE DELIVERY DATE. ALL RETURNS NEED TO BE RECEIVED IN THE ORIGINAL PACKAGING (IN PARTICULAR EACH PRODUCT DUST BAG) AND IN AN UNUSED AND RESALABLE CONDITION.
UK: ORDERS ARE SHIPPED FROM OUR UK WAREHOUSE, SO NO DUTIES ARE CHARGABLE AND VAT IS INCLUDED.
Returns & Exchanges
YOU CAN RETURN YOUR ITEMS FOR A FULL REFUND OR EXCHANGE WITHIN 115 DAYS FROM THE DELIVERY DATE. ALL RETURNS NEED TO BE RECEIVED IN THE ORIGINAL PACKAGING (IN PARTICULAR EACH PRODUCT DUST BAG) AND IN AN UNUSED AND RESALABLE CONDITION.
EMAIL CARE@PUROCASHMERE.CO.UK STATING YOUR ORDER NUMBER AND WHICH ITEMS YOU’D LIKE TO EXCHANGE/RETURN AND THE REASON. WE’LL SEND YOU A PRE-PAID DHL RETURNS LABEL TOGETHER WITH THE INSTRUCTIONS FOR THE COLLECTION OR DROP-OFF.
RETURNS AND EXCHANGES ARE PROCESSED WITHIN 2-3 WORKING DAYS FROM THE TIME WE RECEIVE THE PRODUCTS BACK.
IN THE RARE CASE THAT YOUR ITEM IS FAULTY PLEASE EMAIL US AT CARE@PUROCASHMERE.CO.UK ATTACHING A FEW PICTURES CLEARLY SHOWING THE ISSUE. OUR PRODUCT TEAM WILL EVALUATE THE CASE AND FOLLOW UP WITH THE BEST SOLUTION (REPLACEMENT OR REPAIR DEPENDING ON THE CASE).
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Customer Care
